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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
Ordering & Shipping
How do I place an order?
Browse our collection, select your favorite items, add them to your cart, and proceed to checkout. Follow the prompts to complete your payment securely.
Can I modify or cancel my order after placing it?
You can modify or cancel your order within 24 hours of placing it, as long as it hasn’t been shipped yet. Contact our support team promptly for assistance.
How long does shipping take?
Typically, delivery takes 3–7 business days depending on your location. We’ll send you a tracking link as soon as your order ships.
Do you offer international shipping?
Currently, we ship within India only. We’re working on expanding our shipping options soon.
What should I do if my order hasn’t arrived on time?
If your delivery is delayed beyond the expected timeframe, please contact our customer service with your order number. We’ll investigate and assist you promptly.
Return Policy FAQs
Do you accept returns?
At Knit Knotch, we currently do not accept returns as all our products go through strict quality checks before shipping to ensure you receive only the best.
What if I receive a damaged or defective product?
If your order arrives damaged or defective, please contact us within 24 hours of delivery with photos of the issue. We will work quickly to resolve the problem, including replacements if necessary.
Can I exchange an item for a different size?
Yes, we offer a hassle-free size exchange within 7 days of delivery. Please refer to our Exchange Policy for detailed instructions.
What should I do if I ordered the wrong size?
Please request a size exchange within 7 days. Unfortunately, we cannot accept returns for wrong purchases, but our exchange process makes it easy to get the right fit.
How do I initiate an exchange?
Contact our customer support with your order details, and we’ll guide you through the simple exchange process.(Exchnage Policy)
Payment FAQs
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular digital wallets for a seamless checkout experience.
Is it safe to make payments on your website?
Absolutely. Our website uses SSL encryption and trusted payment gateways to ensure your payment information is secure and protected.
Can I pay using cash on delivery (COD)?
Currently, we do not offer Cash on Delivery. We encourage online payments for faster and safer order processing.
Will I receive a payment confirmation?
Yes, once your payment is successfully processed, you will receive an email confirmation with your order details
What should I do if my payment fails?
If your payment fails, please try again or use an alternative payment method. If the issue persists, contact our customer support for assistance.