Privacy Policy

Last updated: August 12, 2025

This Privacy Policy describes how Knit Knotch (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from knitknotch.in (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

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How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

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What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

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Additional Information About Tracking and Analytics

We use third-party services such as Google Analytics and various social media platforms, including Facebook, Instagram, Pinterest, YouTube, Twitter, and LinkedIn, to help us analyze usage and improve our marketing efforts. These tools may collect information about your interaction with our Services and your device to better understand your preferences and provide personalized advertising. By using our Services, you consent to the collection and use of this information as described in this Privacy Policy.

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Information We Collect Directly from You

When you interact with our Services, you may provide us with certain personal information directly, including but not limited to:

• Basic contact details such as your full name, postal address, phone number, and email address.

• Order details including your name, billing and shipping addresses, payment confirmation, email address, and phone number.

• Account information such as your username, password, and security questions.

• Shopping behavior including the products you view, add to your cart, or save to your wishlist.

• Customer support information that you choose to share when contacting us, for example, messages sent through our contact forms or support channels.

Some features of our Services may require you to provide certain information about yourself. While you may choose not to provide such information, please note that doing so could limit or prevent your access to or use of those features.

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Information We Collect through Cookies and Similar Technologies

We automatically collect certain information about your interactions with our Services (“Usage Data”) through cookies, pixels, and similar tracking technologies (“Cookies”). This Usage Data may include:

• Information on how you access and use our Site and your account.

• Device-related information such as device type, operating system, and browser type.

• Network information including IP address and connection type.

• Details about your interactions with our Site such as pages visited, time spent, and clicks.

Cookies help us enhance your user experience, analyze site traffic, and personalize our marketing efforts. You can manage or disable cookies via your browser settings, but please note that disabling cookies may affect your ability to use certain features of the Site.

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Information We Obtain from Third Parties

We may also receive information about you from third-party sources, including vendors and service providers who collect information on our behalf, such as:

• Companies supporting our Site and Services, like Shopify.

• Our payment processors, who collect payment details (e.g., credit/debit card numbers, bank account information, billing address) to process payments, fulfill your orders, and deliver products or services as part of our contract with you.

• When you visit our Site, open or click our emails, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information through tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we receive from third parties will be handled according to this Privacy Policy. Please note that we are not responsible for the accuracy of information provided by third parties, nor for their privacy policies or practices. For more details, see the section on Third-Party Websites and Links below.

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How We Use Your Personal Information

We use the personal information we collect for purposes including:

• Providing Products and Services: To fulfill our contract with you by processing payments, fulfilling orders, sending notifications related to your account, purchases, returns or exchanges, managing your account, arranging shipping, facilitating returns and exchanges, and enabling you to post product reviews.
• Marketing and Advertising: To send promotional communications via email, SMS, or postal mail and to display tailored advertisements on our Site and other platforms to enhance your shopping experience.
• Security and Fraud Prevention: To detect and prevent fraudulent, illegal, or malicious activities. You are responsible for safeguarding your account credentials. Please do not share your login details and contact us immediately if you suspect your account has been compromised.
• Communication: To provide customer support, respond to your inquiries, and improve our Services, maintaining our business relationship with you.

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Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies we use related to powering our store with Shopify, please visit:
https://www.shopify.com/legal/cookies.

We use Cookies to operate and improve our Site and Services, including:

• Remembering your actions and preferences,

• Running analytics to better understand how users interact with our Services (in our legitimate interest to administer, improve, and optimize the Services).

We may also allow third parties and service providers to use Cookies on our Site to help tailor the services, products, and advertising you see both on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can adjust your browser settings to remove or block Cookies. Please note that removing or blocking Cookies may negatively affect your experience on our Site, causing some features or general functionality to not work properly or be unavailable. Additionally, blocking Cookies may not fully prevent us from sharing information with third parties, such as our advertising partners.

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How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy. These circumstances may include:

• To vendors or third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
• To business and marketing partners, including Shopify, to provide services and deliver advertising to you. For example, we use Shopify to support personalized advertising with third-party services. Our business and marketing partners use your information in accordance with their own privacy policies.
• When you direct, request, or consent to our disclosure of information to third parties, such as when shipping products or through your use of social media widgets or login integrations.
• To our affiliates or within our corporate group, as necessary to run our business effectively.
• In connection with a business transaction (e.g., merger, acquisition, bankruptcy), to comply with legal obligations (such as subpoenas or court orders), to enforce our Terms of Service, or to protect the rights of our Services, our users, or others.

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Disclosure of Personal Information and Sensitive Personal Information

In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes described in the sections “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information”:

Categories of Personal Information Disclosed:

• Identifiers such as basic contact details and certain order and account information

• Commercial information such as order details, shopping information, and customer support data

• Internet or other similar network activity, including Usage Data

Categories of Recipients:

• Vendors and third parties who perform services on our behalf, including internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers

• Business and marketing partners

• Affiliates

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

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Use of Shopify’s Advertising Services and Sharing/Selling Personal Information

We have "sold" and "shared" (as those terms are defined under applicable law) personal information over the past 12 months for the purpose of advertising and marketing activities, including through Shopify’s ad services such as Shopify Audiences.

Categories of Personal Information Sold or Shared:

• Identifiers such as basic contact details and certain order and account information

• Commercial information such as records of products or services purchased and shopping behavior

• Internet or other similar network activity, such as Usage Data

Categories of Recipients:

• Business and marketing partners

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User-Generated Content

Our Services may allow you to post product reviews and other user-generated content. Please note that any content you submit to public areas of the Services will be publicly accessible and viewable by anyone.

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User Responsibility for Publicly Shared Information

We do not control who may access any information you choose to make publicly available or share with others. Therefore, we cannot guarantee that third parties who gain access to such information will respect your privacy or keep it secure. We disclaim any responsibility for the privacy, security, accuracy, use, or misuse of any information that you disclose publicly or receive from third parties.

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Third-Party Websites and Links

Our Site may contain links to websites or online platforms operated by third parties. If you follow such links, please review the privacy, security policies, and terms of use of those third-party sites. We do not guarantee, endorse, or assume responsibility for the privacy practices, security measures, accuracy, completeness, or reliability of any content or information found on those sites.

Information you provide on public or semi-public venues—including social media platforms—may be viewable by other users and may be used without limitation by us or third parties. Inclusion of third-party links or content does not imply endorsement by us, except where expressly stated.

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Children’s Data

Our Services are not intended for use by children, and we do not knowingly collect personal information from individuals under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us using the information below to request deletion.

As of the effective date of this Privacy Policy, we do not knowingly "share" or "sell" personal information of individuals under 16, as defined under applicable law.

Note: Please consult legal counsel if your site is child-focused or directed, as additional disclosures or protections may be required.

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Security and Retention of Your Information

While we strive to protect your information, no security system is completely foolproof or impenetrable. We cannot guarantee absolute security, especially for information transmitted over the internet. We recommend avoiding sending sensitive or confidential information through unsecured channels.